FAQs

How to place an order?
Ordering steps:
1. Add the item(s) to your shopping cart.
2. You can choose to check out through our website or pay via PayPal.

• If you choose to check out through our website, please click the green "Checkout" button on the right side of the screen.
• If you choose to pay via PayPal, please click the PayPal button.

You will be directed to the customer information page. You will need to enter the following information:

• Email address
• Name
• Address

1. If you have a valid discount code, you may enter it in the"Discount' fieldlocated on the right said of the screen. Be sure to click on the "Apply" button inorder to have your discount calculated and applied to your order.
2. Continue by clicking "Continue to Shipping Method" button. Please makesure you have input the delivery address correctly (if different from your billingaddress.) Once everything is completed, click on "Continue on to PaymentMethod'"
   
3. You will need to enter in your payment details. You will have the option ofindicating that the shipping and billing details are the same, if applicable.
4. Once you have completed the form, click on the Complete Order" button.You will be brought to a screen that provides an order summary together withan on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feelfree to contact our customer service department by sending us an email at service@ActiveTrim.com.

What if my order is missing items or contains incorrect items?

For missing or wrongly shipped items, please contact us at service@ActiveTrim.com . Please quote your transaction reference number(Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via service@ActiveTrim.com to request for change.

How do I add items to my cart?

To add items to your cart:

1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the"Add to Cart" button, you will be brought to your "Shopping cart" page.
2. Enter the quantity of the item that you would like to order using the"Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I view what's in my shopping cart?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the "Remove" link to the bottom of the quantity listing.

How do l remove items from my cart?

First, click on the"Cart" icon in the upper-right corner of your computer screen.This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the "Remove" link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

How do I change the quantity of a particular item in my cart?

First, click on the"Cart" icon in the upper-right corner of your computer screen.This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the"Quantity" field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

What are your payment options?

We accept four types of major credit cards (MasterCard, Visa, American Express,and Discover), as well as PayPal and Apple Pay.

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction,you may click on the "PayPal" button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

How do I use a discount code?

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click "Checkout" green button
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
3. You will see a "Discount" field on the upper right most part of the page
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the break down listed below.

What is your return & exchange policy?

Please refer to our Return Policy relating to returns.

Our customer service is open 24/7. We will reply to your inquiry as soon as possible. 

How to return your item?

You may contact us at our support channel service@ActiveTrim.com for more information.

What is your cancellation policy?

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via service@ActiveTrim.com to request for cancellation.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor fora reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.